Question 1

How do I see class timetable?

Accepted Answer

You can view our class timetable on our timetable and pricing (javascript:void(0))page in the menu.
The best way to view our timetable is by signing up to our booking platform
https://momence.com/u/recalibrate-pilates-antw99 (https://momence.com/u/recalibrate-pilates-antw99)

Question 2

How do I book into a class?

Accepted Answer

There is a few different ways you can book into a class. The easiest way is to purchase credits (take advantage of our intro pack if you are new), via the online store: https://momence.com/u/recalibrate-pilates-antw99 (https://momence.com/u/recalibrate-pilates-antw99)and then booking into your selected class. If the class is full you will be places on a waitlist and notified once you get a spot in the class.

Question 3

Do I have to pay online for class credits?

Accepted Answer

It is advised to pay for your class credits on our bookings app with credit/debit card, but you can pay in person with cash or card at our studio or via bank transfer.
Please note if you do not have any class credits on the booking system you cannot book into our classes using our booking app and so you will need to email us at hello@recalibratepilates.com.au to organise a spot in your preferred class. Please also allow a few minutes before or after the class to sort out payment. Thankyou!!

Question 4

What happens if there are no spots available for a class?

Accepted Answer

If the class is full, you will be added to our waiting list. If a person booked into the class cancels you will be notified via email, Push notifications on the app and SMS that you are now booked into the class.

Question 5

What is the lastest I can book into a class?

Accepted Answer

Currently you can book into a class up until 30 minutes before class starts.
It is advised as we are a small studio, to secure a spot, that you book in advance. 
There is no limit, provided you have class credits, to how many classes you can book in advance. However currently the system will only allow booking up to 4 weeks in advance. If there are regular classes you wish to attend that suit your schedule, please feel free to book ahead to secure your spot.

Question 6

What is your cancellation policy?

Accepted Answer

Clients can cancel previously booked classes via the booking app up until 6 hours before the scheduled class start time.
Cancellations less than 6 hours before class start time will result in a loss of class credit and fee charged if you have an unlimited Membership.

Question 7

I want to attend multiple classes per week. Is there a membership?

Accepted Answer

We are constantly reviewing our offers to our members. Memberships are auto recurring and direct debited.

We currently offer multiple memberships for Group Pilates classes:

Bronze 1 x weekly Membership for $24.50 per week,
 Silver 2 x weekly Membership option for $44 per week,
Gold 3 x weekly Membership option for $55.50 per week,
Platinum - Up to 7 x weekly for $66 per week. 
AND 
15 x Monthly Membership option for $277.50 per month.

All of these except the platinum membership are able to be shared with family members.

Please also contact us at hello@recalibratepilates.com.au (hello@recalibratepilates.com.au)for any membership queries.

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